The terms that govern verified-buyer access and orders for laboratory research materials from Nexora.
Launch candidate: DRAFT 1.1 · 30 August 2026
These Terms of Supply (the Terms) are intended to apply to purchases from Nexora Biolab Ltd, trading as Nexora (Nexora, we, us or our). Nexora Biolab Ltd has not yet been incorporated and no order will be accepted until the legal seller exists and the details below are complete.
Nexora is a trading name, not the name currently registered on the receiving bank account. The payment page and order confirmation explain the resulting beneficiary-name warning. Never send money using different details supplied by an unsolicited message. If anything appears inconsistent, stop and contact us using the email address above.
These Terms apply to this website, verified-buyer accounts and every order accepted by us. Our Privacy Policy, Shipping Policy, Cancellations & Refunds Policy and Research Disclaimer form part of these Terms to the extent relevant to an order.
A Consumer is an individual buying wholly or mainly outside their trade, business, craft or profession. A Business Buyer is any other buyer, including a laboratory, company, institution or individual acting for business purposes. Calling a product “research use only” does not remove any mandatory rights that a Consumer has.
You may apply as an individual aged 18 or over or as an authorised representative of a legitimate business, laboratory, institution or research organisation. You must provide complete, accurate and current information and may not share an account or place an order for an undisclosed third party.
Ordering is limited to accounts that pass our applicable email, identity, age, business and end-use checks. Verification may be carried out automatically by our verification provider. A passed check does not create a right to buy. We may request further evidence, place an account or order into review, impose quantity limits, or refuse, suspend or close access where reasonably necessary for safety, compliance, fraud prevention, sanctions, payment risk, product restrictions or suspected breach of these Terms.
You are responsible for keeping your login method secure and must notify us promptly of suspected unauthorised use. We are not responsible for loss caused by your failure to protect your account unless the law says otherwise.
All products are supplied solely as reference materials for lawful in-vitro laboratory research. They are not medicines, medical devices, supplements, cosmetics, foods or consumer products; they are not approved for human or veterinary use; and they must never be administered to, ingested by, applied to or otherwise used on a human or animal.
You must not use or resell a product for diagnosis, treatment, prevention, performance enhancement, body composition, cosmetic use, self-experimentation or any other clinical, therapeutic or personal purpose. We do not provide dosing, administration, treatment or medical advice. Product information describes research context only and must not be interpreted as a health claim.
You confirm that the products will be received, stored, handled, studied and disposed of only by suitably trained and competent persons using appropriate facilities, controls and protective equipment.
You are responsible for confirming before ordering that the product, quantity, possession, import, storage, intended research and disposal are lawful at the delivery destination and in every other relevant jurisdiction. Verification or website availability is not a representation that a particular product is lawful for your circumstances.
We may restrict products or destinations, request permits or end-use evidence, and cancel an order where fulfilment would or might breach law, regulation, sanctions, carrier rules or our compliance controls. If we cancel before acceptance, no contract is formed. If cleared funds have already arrived, we will return them unless the law requires us to hold, report or otherwise deal with them differently.
We take reasonable care to keep descriptions, images, batch information, quantities and availability accurate. Images are illustrative and packaging, labels, colour and appearance may vary without changing the product's material specification. Only a batch-specific certificate or test result expressly linked to a batch applies to that batch. We do not promise a certificate, purity level or characteristic unless it is expressly stated for the specific product and batch.
Products remain subject to availability and compliance review. Placing an item in a basket does not reserve stock. We may impose per-buyer limits or correct an obvious description or pricing error before accepting an order. We will not substitute a materially different product without your agreement.
Prices for delivery to the United Kingdom are shown and charged in pounds sterling (GBP). Prices for supported EU destinations are shown and charged in euros (EUR). The delivery country selected at checkout determines the regional catalogue, warehouse, currency, stock and delivery charge.
The checkout total states the product price and delivery charge before you place the order. Displayed Consumer prices are intended to include VAT where applicable: UK prices will reflect the seller's confirmed UK VAT status, while EU prices will include the destination VAT recorded through the confirmed VAT/OSS arrangement. Checkout will remain unavailable until that treatment is configured, so no customer is shown an incomplete tax total. You are responsible only for bank or currency-conversion charges imposed independently by your own payment provider, unless applicable law requires otherwise.
If an unexpected and obvious pricing error occurs, we may reject the order and return any payment. If we have already accepted the order, we will contact you and give you the option to pay the correct price or cancel for a full refund.
The checkout page lets you review the products, quantity, delivery destination, delivery charge, currency and total and correct errors before ordering. By selecting “Place order — payment required”, you make an offer to buy the items and accept the version of these Terms identified at checkout. The automated order receipt and bank details only acknowledge your offer; they do not mean we have accepted it.
A binding contract is formed when we send a payment-confirmation or order-acceptance email after cleared funds and final compliance, stock, destination and pricing checks. Each accepted order is a separate contract. If we cannot accept an order, we will notify you and return cleared funds received for it.
We will email the order information and the Terms accepted at checkout on a durable medium. Please save those records.
Payment is currently available by manual bank transfer only. You must send the exact amount and currency to the account displayed in your secure order confirmation and use the unique order reference exactly as shown. An order is not paid until cleared funds for the full amount have reached the correct account and have been reconciled to that reference.
The public beneficiary name is Nexora, but the receiving Revolut Pro account is registered under a different legal name. Your bank may display a name mismatch or be unable to verify the payee. The mismatch does not change the account details. If your bank refuses the payment, or any details differ from the secure order confirmation, do not guess or enter another name: stop and contact us.
Stock is reserved for the period stated in the order confirmation. If cleared funds are not reconciled before the deadline, the reservation and order may expire automatically. A transfer received after expiry may be returned or, with your agreement, applied to a replacement order. Payment confirmation is currently a controlled staff action after the transfer is checked; it is not instant.
UK orders are sent from UK stock by Royal Mail Special Delivery. Delivery costs £10 and is free where the UK order subtotal is £200 or more. Supported EU orders are sent from EU stock; delivery costs €9.95 and is free where the EU order subtotal is €250 or more. Any different service or charge will be shown before you order.
We normally dispatch after cleared payment and acceptance. Dispatch and delivery estimates are not guarantees unless expressly agreed. For Consumer orders, we will deliver without undue delay and no later than 30 days after the contract is formed unless we agree another period with you.
You must provide a complete, accurate and deliverable address and cooperate with reasonable carrier requirements. For a Consumer, risk of loss or damage normally remains with us until you or a person you identify (other than the carrier) takes physical possession. Title passes when we have received full cleared payment. Nothing in this clause changes rights that applicable law makes mandatory.
If you are a Consumer and the law gives you a cooling-off right, you normally have 14 days after the day on which you, or a person you nominate other than the carrier, receives the goods to cancel without giving a reason. For an order delivered in separate lots, the period normally runs from receipt of the last lot.
To cancel, send a clear statement to info@nexorabiolab.com or use the model form in section 12 before the cancellation period expires. If the goods have already been dispatched, you must normally return them within 14 days after telling us you are cancelling. Return instructions and the required address are: [INSERT RETURNS ADDRESS AND PROCESS].
You normally bear the direct cost of return unless the goods are faulty, incorrect or not as described, or applicable law requires us to bear it. You may inspect goods only as you could in a shop. We may reduce the refund to reflect loss in value caused by unnecessary handling. We may withhold reimbursement until we receive the goods back or you provide evidence of return, whichever happens first.
Where the right applies, we will reimburse the price and the cost of our least expensive standard delivery option without undue delay and normally within 14 days after being told of the cancellation, subject to the permitted withholding described above. Refunds are made by an appropriate route and may require verification of the originating bank account.
Legal exceptions to cancellation can apply, including in some jurisdictions to sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons once unsealed. We will rely on an exception only where it lawfully applies to the particular goods, packaging and circumstances and the required information was given before purchase. A “research use only” label does not itself remove the cancellation right.
Complete and return this form only if you wish to cancel a Consumer contract. You may instead send any other clear statement.
To: Nexora Biolab Ltd, Unit 4, City Limits, Danehill, Earley, Reading RG6 4UP, United Kingdom · info@nexorabiolab.com
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Order number and goods: ______________________________
Ordered on / received on: ______________________________
Name of Consumer(s): _________________________________
Address of Consumer(s): _______________________________
Signature (only if submitted on paper): __________________
Date: ______________________________________________
Consumers have mandatory rights where goods are faulty, damaged, not as described, incorrect or not delivered, including the UK right to goods of satisfactory quality, fit for purpose and as described and the applicable EU legal guarantee. These rights are separate from the change-of-mind cancellation right and are not restricted by these Terms.
Contact us promptly with the order number, a description of the problem and, where relevant, photographs of the outer packaging, label, vial and contents. Keep the goods and packaging until we provide instructions. A request to report promptly does not shorten a statutory time limit. Depending on the applicable law and circumstances, the remedy may be replacement, repair, price reduction, cancellation or refund.
Business Buyers must inspect deliveries within a reasonable period and notify us promptly of visible transit damage, shortages or incorrect goods, and of latent defects promptly after discovery. This does not exclude any remedy that cannot lawfully be excluded.
We do not offer Business Buyers a voluntary change-of-mind return or refund. Products may not be returned for resale once they have left our controlled supply chain. This does not affect remedies for non-conforming goods, an express written agreement, or rights that cannot lawfully be excluded.
You must follow product-specific storage information and maintain appropriate security, segregation, records and chain of custody. Do not use a product if the packaging, tamper evidence, label or contents appear damaged, compromised or inconsistent. Quarantine it and contact us. You are responsible for lawful disposal by a suitable route and must not place materials where they could be used by an unauthorised person.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot be excluded, or any other liability or Consumer right that cannot lawfully be excluded or limited.
If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for business losses arising from a Consumer order.
If you are a Business Buyer, we are not liable for indirect or consequential loss or for loss of profit, revenue, business, opportunity, anticipated saving, goodwill or data. Subject to the first paragraph of this section, our aggregate liability arising from an order will not exceed the amount paid for that order. This limitation does not apply to an obligation to refund a sum properly due. This Business Buyer limitation should be reviewed by counsel for reasonableness in the final contracting jurisdiction.
We are not liable for harm caused by use contrary to these Terms, unlawful use, improper storage or handling, unauthorised administration, combination or reconstitution, or reliance on information as medical advice, except to the extent that our own breach or negligence caused the harm or liability cannot lawfully be excluded.
We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruption, customs action, fire, flood, epidemic, war, civil disorder, cyberattack, utility or network failure, industrial dispute, legal restriction or supplier interruption. We will take reasonable steps to reduce the effect, keep you informed and perform as soon as reasonably possible. Consumer rights to end a contract for excessive delay remain unaffected.
We process personal data to operate accounts, verify eligibility, prevent fraud, comply with law, fulfil orders and provide support. Identity checks may involve name, date of birth, identity document and selfie or liveness data processed by our verification provider. Details of controllers, processors, legal bases, retention, international transfers and your rights are set out in the Privacy Policy. We do not receive or store more identity-document data than our configured verification process requires.
The website, branding, product images, copy and other content belong to us or our licensors. You may use the site only for lawful evaluation and purchase of products. You must not scrape restricted account data, interfere with security, misuse verification, introduce malicious code, impersonate another person or reproduce protected content without permission.
We may suspend or close an account or cancel an unaccepted order for the reasons in section 3. We may end an accepted contract only where the law or these Terms permit and will return any payment owed. Provisions intended to continue after termination, including research-use restrictions, intellectual property, liability and dispute terms, will continue.
Please email info@nexorabiolab.com with your order number and a clear description of the issue. We will acknowledge the complaint and aim to resolve it fairly.
Consumer dispute-resolution statement: [CONFIRM WHETHER THE LEGAL ENTITY IS WILLING OR REQUIRED TO PARTICIPATE IN A UK OR EU/German ADR PROCEDURE AND INSERT THE REQUIRED BODY/WORDING.]
These Terms and each contract are governed by the law of England and Wales. If you are a Consumer, this choice does not deprive you of mandatory protections provided by the law of the country where you habitually live, and you retain any court rights that applicable consumer law gives you. If you are a Business Buyer, the courts of England and Wales have exclusive jurisdiction.
If any provision is unlawful or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer an order or these Terms without our written agreement; we may transfer our rights and obligations only where this does not reduce a Consumer's rights. No person other than the parties has a right to enforce the contract except where applicable law provides otherwise.
The version accepted at checkout applies to that order. Later changes do not retrospectively alter an accepted contract. If translations are provided, the English version is the reference text, without limiting mandatory language or consumer protections.
Questions, cancellation notices and complaints may be sent to info@nexorabiolab.com. Mandatory postal contact and return details will be inserted in section 1 and section 11 before checkout is enabled.